Terms of Service

By creating an account or using Convot ("the Service"), you agree to these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

Convot is a software platform that lets you create chatbots trained on your own content (documents, URLs, text), embed them on your website, and capture leads through conversational flows. We provide the software, hosting, and infrastructure. You provide the content and configuration.

You are responsible for maintaining the security of your account credentials. You are responsible for all activity that occurs under your account. Notify us immediately if you believe your account has been compromised.

You retain ownership of all content you upload (documents, URLs, text, images). By uploading content, you grant Convot a limited license to process, store, and index that content solely to provide the Service. You represent that you have the right to upload and use the content you provide.

You agree not to:

• Use the Service for any illegal purpose
• Upload content that infringes on intellectual property rights
• Attempt to access other users' data or accounts
• Use the Service to distribute spam, malware, or harmful content
• Reverse engineer, decompile, or attempt to extract the source code
• Resell the Service without written permission

Convot offers free and paid plans. Paid plans (Starter, Growth) are available on monthly or annual billing periods, as listed on our pricing page. Plan limits (bots, queries, documents, features) are enforced as described there.

Payment processor. Paid subscriptions are billed through Dodo Payments, which acts as the Merchant of Record. Dodo Payments handles card data, fraud prevention, invoicing, and applicable sales tax / VAT / GST. Your card details are never stored on Convot servers. Use of Dodo Payments is subject to their Terms of Service.

Auto-renewal. Paid subscriptions renew automatically at the end of each billing period (monthly or annual) using the payment method on file, until cancelled. You can cancel at any time from Billing in your dashboard, or from the Dodo Payments customer portal.

Cancellation. Cancellations take effect at the end of the current billing period — you keep access to your paid plan until that date, after which the account is automatically moved to the Free plan. We do not pro-rate refunds for partial billing periods.

Failed payments. If a renewal payment fails, Dodo Payments will retry per their dunning schedule. If retries are exhausted, your subscription will be cancelled and the account will move to the Free plan.

Pricing changes. We reserve the right to change pricing with at least 30 days notice via email. Pricing changes do not affect the current paid period.

Refunds. Refund requests are reviewed on a case-by-case basis. To request a refund, email convot@singlebit.xyz with your account email and the payment reference.

Your use of the Service is also governed by our Privacy Policy. We process data as described there.

Convot uses third-party services to provide functionality, including language model providers (OpenAI, Google), Supabase (authentication, database, storage), Vercel (hosting), and Dodo Payments (subscription billing and tax compliance as Merchant of Record). Your use of the Service is subject to those providers' terms as well. We are not responsible for the availability or accuracy of third-party services.

We strive for high uptime but do not guarantee uninterrupted service. The Service is provided "as is" without warranties of any kind, express or implied. We may modify, suspend, or discontinue features with reasonable notice.

To the maximum extent permitted by law, Convot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

You may cancel your account at any time. We may suspend or terminate your access if you violate these terms. Upon termination, your data will be deleted within 30 days unless required by law to retain it.

We may update these terms from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.